![](https://cdn11.bigcommerce.com/s-9j1btc5pn3/product_images/uploaded_images/exchanges-pic2.jpg?t=1630096650&_gl=1*xeihqi*_ga*Mjk4NDQxNzMzLjE2MDYxNjMzMzI.*_ga_WS2VZYPC6G*MTYzMDA4ODE4MS43OS4xLjE2MzAwOTY0NTAuNTU.)
Exchanges
The best way to get the item you need is to place a new order. ODSS is not able to perform one for one exchanges at this time. Initiate a return for the item that that you are exchanging for in your customer account. Email us here and we would be happy to send you a code for free standard ground shipping for your exchange order. You can receive a complimentary return label if you opt to receive a customer credit when we are processing your return.