Returns & Refunds
ODSS provides a full refund to original form of payment within 35 days of order placement. Order placement is the date indicated on the order confirmation email. We offer 35 days and not the more standard 30 as we want to ensure you have ample time to process and send your return. Your return must be received by our warehouse within that 35 day period.
If you make a return for a qualified item during this period, ODSS will be happy to provide a customer credit. We will be unable to accept any returns for items more than 61 days from the date of order placement.
Condition of Returns
Items you would like to return must be unworn and unwashed with tags in place. If footwear is purchased, be sure to try on items on a clean indoor surface so that the sole remains clean. We will be unable to refund goods which do not meet these criteria. Should your return not meet these criteria, we will be happy to return the items but the customer will be responsible for return shipping charges at cost.
Upon receipt of your order, take time to inspect the items you received. ODSS will replace any item that has a legitimate quality defect. Notices of such defects must be made to ODSS within 14 days of order receipt as based on the tracking confirmation. ODSS is not responsible for items that get damaged when washed or dried. To avoid damage to your child’s outerwear, take time to carefully read washing instructions on the garment label. ODSS always advises parents to choose hang drying whenever possible to increase the longevity of your child’s gear. Also, avoid clothes soap with optic brighteners. Wool should be washed on the delicates’ setting and hung dry.
ODSS is happy to provide you a shipping label for any valid return. The cost of the return shipping label ($6.99) will be deducted from the value of your returned merchandise. All returns need to be initiated within your customer account. If you are having issues with your account, you may contact us here. When shipping back your item(s) be sure to use the most efficient package size possible to ensure the label covers the cost of your return. Customers who opt to receive a customer credit instead of a refund will receive a free return label.