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Shipping

At Outdoor School Shop (ODSS), we aim to process and ship your order as quickly and reliably as possible.

Order Processing

  • Most orders are processed and dispatched within 1–3 business days.
  • Order timing, inventory availability, and other operational factors may affect when an item ships.
  • If we encounter an inventory issue or delay, we will contact you promptly with an update.
  • Expedited orders placed before 12:00 PM EST on a weekday are shipped the same day. Saturday delivery is not available

Shipping Methods

  • Standard shipping is typically handled by USPS Ground.
  • Expedited options are available through FedEx & UPS.
  • Shipping rates and estimated delivery windows are provided at checkout.
  • Delivery times depend on the carrier and may vary based on destination and seasonal volume.

Shipping Locations

  • ODSS ships to all 50 U.S. states, Washington, D.C., and Canada.
  • We also ship to APO, FPO, and DPO addresses; please select USA as the country code for these destinations.

Tracking Information

  • Tracking details are included in your shipping confirmation email.
  • You may also access your tracking and order status through your ODSS customer account.

Packaging & Sustainability

  • We prioritize environmentally conscious packaging and minimize excess materials whenever possible.
  • Some brands ship products in boxed packaging; when doing so does not affect product condition, we may remove or reduce this packaging before sending your order.

Canadian Orders

7-12 days transit. $30 flat rate fee shipping. Expedited shipping, gift wrap, and reduced threshold or free shipping promotions are not available to the Canadian market currently. ODSS does not pre-pay fees associated with customs duties or border taxes for Canada bound shipments. The customer is responsible for these and any other associated fees and is advised to check current rates before placing any orders. Any returns will be at the customer's expense. Please email us at customer service should you need any assistance placing your order to Canada.

Due to the current administration’s new tariffs on imports from various countries, your order is likely to be affected by increased customs and duties fees.

When goods are shipped from the U.S. to Canada but manufactured in a different country (such as China), you may be required to pay additional tariffs, duties, or taxes to have your package cleared through customs.

The actual tariff rate depends on the product’s classification under the U.S. International Trade Commission (USITC). Different categories of products are taxed at different rates, so the exact amount will vary based on the type of goods being imported.

Important for Canadian Customers:

  • Sales Tax: Canadian customers are also responsible for paying sales tax (GST, HST, or PST) depending on the province or territory of delivery.
  • Tariffs & Duties: Additional tariffs may apply based on the country of manufacture and the product category.
  • These charges are collected by Canadian customs authorities and are not included in your ODSS order total at checkout.

We encourage shoppers to check the import regulations for their specific province to understand any additional fees that may apply.

As stated in our delivery section, all orders are shipped from the United States. If you’re unable to find information about a product’s country of origin, please contact our Customer Service Team for assistance before placing your order.

Please note that if you choose to refuse the package upon import, an administrative fee will be charged along with the standard return shipping fee once your package has been returned to our warehouse. You can find more information about this specific fee in the section "Refused/Uncollected Packages" in our FAQ.

Refused or Uncollected Packages

If a package is refused, uncollected, or returned to us (including cases where the delivery address is incorrect or incomplete), we reserve the right to deduct the administrative and shipping costs that arise.

To avoid additional fees, please accept your delivery and register any return through our online returns portal.

  • The applicable fee will be deducted from your refund using the same payment method used for your order.
  • If the total order value is less than the administrative and shipping fee, the full order value will be charged.
  • For home deliveries, two delivery attempts are normally made. If the shipment is returned after these attempts, the same charges will apply.

We understand that cross-border policies can be confusing — however, these duties are required by Canadian customs regulations, and we unfortunately cannot absorb or waive them.

We appreciate your understanding — this policy helps us maintain fair shipping rates for all customers while complying with international customs rules.